Support

Last updated 11 October 2026

Contact us

Email hello@holotown.app and we will reply within 2 working days. Tell us your Holotown handle, your phone model and what happened. A screenshot helps a lot.

Holotown Pro

• Restore a purchase: open Holotown Pro in the app and tap “Restore purchases”. Use the same Apple ID you bought with.
• Cancel or change your plan: subscriptions are billed by Apple. On your iPhone go to Settings, tap your name, then Subscriptions, and choose Holotown. Cancelling keeps Pro until the end of the period you paid for.
• Refunds: Apple handles refunds. Request one at reportaproblem.apple.com.

Scanning

• Lay the card flat on a plain surface in good light, and keep the whole card inside the frame.
• Sleeves and top loaders are fine; tilt the card slightly if glare covers the name or number.
• If the app picks the wrong card or language, tap the result to choose the right print before you save it.

Prices

Market prices come from recent sales and listings for the exact print and language of each card, and the app shows when they were last updated. Some rare or regional cards have no reliable price yet; the app says so instead of guessing. If a price looks wrong, email us the card and we will check it.

Groups, chat and marketplace

• Group admins set the rules and approve members. To report a message, a member or a listing, press and hold it and tap “Report”. Reports go to the group’s admins and to Holotown.
• To block someone, press and hold one of their messages, or open their profile or the group’s member list, and tap “Block”. Blocked people can’t message you, and you won’t see their messages or listings.
• Sales in groups are between members. Never pay outside the app to someone you don’t know, and report anyone who asks you to.

Import your collection

In the vault, tap Add, then Import collection, and paste a share link from another collection app or pick a CSV or Excel file. Holotown Pro members can also import from a video. You review every match before anything is added.

Delete your account

In the app go to Settings, then Delete account. This permanently deletes your account, vault, hunts, trades, quests and XP, your group messages, the direct messages you sent, listings and offers, and the photos and files you uploaded (content that was reported is kept for safety for up to 90 days after the report is resolved). If you can’t open the app, email hello@holotown.app from your account’s email address and we will delete it for you within 30 days.

Privacy

Read our privacy policy and terms.